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Guides, shortcuts, and definitions — plus a way to reach a person. This manual grows as Counselera does.
Reach a person
Ongoing support is the best retention there is.Getting started
- 1Connect a mailbox so the Inbox fills (Settings → Communication).
- 2Set your signature and billing increment (Settings → Firm Preferences).
- 3Turn on consultation booking and share your link so prospects self-schedule (Settings → CRM / Booking).
- 4Add a lead — every lead is conflict-screened firm-wide — then convert them once they engage.
- 5Open a matter and pick its jurisdiction; the statutory deadlines compute themselves.
- 6Start the timer with T while you work — it suggests the matter when you stop.
How the funnel works
A lead has reached out. They become a client the moment they sign or initiate payment. Each engagement a client opens is a matter — one client can hold several.
Keyboard shortcuts
Beyond the keyboard: right-click any row — a matter, lead, invoice, or staff member — for its most common actions in context.
Frequently asked
What's the difference between a lead and a client?
A lead has reached out but hasn't engaged the firm. The moment they sign an engagement letter or initiate payment, they become a client. Clients hold matters; leads don't yet.
How does the timer round my time?
Captured time is rounded up to the firm's billing increment — the legal standard is a tenth of an hour (6 minutes). Set it in Settings → Firm Preferences. Press T anywhere to start or stop the timer.
Why does the system keep warning me about trust?
Money in a trust account belongs to the client until it's earned. A shortfall or a commingling is a bar-complaint risk, so trust warnings are always-on — they can't be dismissed, by design.
How do I connect my email?
Settings → Communication → Connect a mailbox, or use the box at the bottom of the Inbox sidebar. Counselera detects your provider (Gmail, Outlook, or IMAP) and walks you through it.
Can I turn the hints off — or get them back?
Settings → Firm Preferences → Guidance & hints. Toggle hints off entirely, or restore everything you dismissed with “don't remind me again.” Crucial warnings always stay on.
How do I attach a document to an email?
In the composer or a reply, press “+ Attach.” Firm documents are sent as PDF, and their answers or signatures are held for your review before they post to the matter. (Quill — inline fill-links a recipient completes in place — is on the way.)
What are all the keyboard shortcuts?
Press ? anywhere to see the full list. Highlights: T toggles the timer, ⌘K opens the command palette, and G then D/I/T/C/L jumps between sections.
What happens when I move a hearing or a filing date?
Counselera ripples it. Move an anchor date — a hearing, a service date — and everything tied to it (dependent deadlines, prep tasks) shifts with it. You see the whole cascade first; it flags only the conflicts that are yours (a colleague's court date isn't your problem) and applies in one click — or undoes the entire batch just as fast. It runs right in the matter's Litigation Deadlines panel — move a date there and the rest of the calendar follows.
How does Counselera calculate court deadlines?
On a litigation matter, pick a jurisdiction rule-set — a state, the federal rules, or a specific judge's standing order — and Counselera computes every downstream deadline from the filing and service dates, each cited to its governing rule. Change the served date and they all re-cascade. A deadline never lands on a weekend or court holiday; it rolls to the next open court day.
How do I record money a client pays into trust?
Trust → Record deposit: pick the matter and enter the amount. A retainer you enter when opening a matter shows up here too, so the matter's trust balance and the ledger never drift apart. You can't disburse more than a client holds — the Safety Lock blocks it, by design.
How do prospects book a consultation with me?
Turn on booking in Settings → CRM / Booking and share your link. Prospects pick from your real open slots — it reads your calendar, working hours, and office holidays — and every booking lands as a lead in your pipeline. The Availability widget on the Calendar previews exactly what they'll see.
Can I set my own order for tasks?
Drag any task to where you want it. Dragging switches the list to Manual order so your arrangement sticks — and you can switch back to due-date or urgent order anytime under Settings → Firm Preferences → Task defaults.
Where can I see the firm's compliance standing at a glance?
The Compliance page. It reads live across the safety nets you already run — three-way trust reconciliation and the July-2026 mandate, the conflict queue, engagement letters on file, statutory-deadline backups, admissions, and the public-page disclaimers — and shows calm green when you're clear, amber when something's worth a look. Nothing there is a hard block; it surfaces the rule of thumb, and you make the call.
How does the conflict check work?
Every lead, client, and opposing party is screened firm-wide against everyone the firm has ever touched — matched fuzzily, so a nickname or a typo still catches. Anything that might be a conflict lands on the Conflicts page to clear, waive, screen, or decline. A conflict for one lawyer is imputed to the whole firm, so a raised flag blocks the matter until it's handled.
Can I tell whether a matter is actually making money?
Open a matter → the Billing tab shows its P&L: revenue billed, less the real cost of the hours logged (at each timekeeper's cost rate) and the expenses advanced — for the profit and margin. Analytics → Profitability rolls every matter up to the firm total, and surfaces the ones losing money, not just the winners.
How do I send a document for signature?
From Firm Docs, send any document for e-signature; it appears for the client in their portal, where they review and sign under the ESIGN Act / UETA. Track it from Out for signature to Executed — with a signing certificate on each — and the signed copy files straight back to the matter.
Can I bring my data over from another system — or take it out?
Both, from Settings → Import. Bring your clients over from MyCase, Clio, or a plain CSV — you see exactly what maps and what didn't before anything imports, and it's one click to undo. The same screen exports your clients, matters, time, and invoices back out as CSV, anytime. Your data is yours.
Glossary
The same definitions behind every ⓘ in the app.
A
Attorney–client privilege
Privilege shields confidential communications made to get or give legal advice from being compelled in court; it belongs to the client and can be waived by careless handling. Counselera keeps matter communications and documents on the file rather than scattered across personal inboxes, which helps preserve it.
B
Bad debt
BillingBad debt is billed work the firm probably won't collect — usually an invoice well past due. Counselera ages every receivable and flags at-risk and bad-debt invoices so the firm can act before writing them off.
Billing increment
Time keepingMost firms bill in 0.1-hour (6-minute) increments and round up. Counselera's timer captures real time and rounds to the firm's configured increment so entries are consistent and defensible.
C
Client
ClientsA client has formally engaged the firm, typically by signing an engagement letter and/or paying a retainer. Counselera promotes a lead to a client at that moment and opens their matters, trust ledger, and portal.
Commingling
Trust accountsCommingling is letting client funds and firm funds touch the same account — even temporarily, even by accident. It's among the most common reasons lawyers are disciplined. Counselera enforces the wall: trust and operating are tracked separately, and a disbursement can't pull from the wrong side.
Conflict check
Before opening a matter, the firm checks current and former clients and adverse parties for a conflict of interest. An undetected conflict can disqualify the firm and void the work, so Counselera runs the check at intake and re-checks against the adverse-party registry as new matters open.
Contingency fee
Under a contingency fee the firm's payment is a share of what the client recovers, and nothing if there's no recovery. Most states require the arrangement in a signed writing. Counselera records the matter's billing method so the bill follows the agreement rather than an hourly rate.
Continuance
A continuance moves a scheduled hearing or deadline later. Because other dates often depend on it, moving one can shift many. Counselera re-cascades the deadlines anchored to a date when it changes, so the whole chain stays consistent.
Cost advance
ExpensesCost advances are hard costs the firm pays out of its own pocket and later recovers from the client. They are a billable cost, not a trust draw — whether they may be advanced from trust varies by state. Counselera logs a cost on the matter and adds it to the client's next invoice as a recoverable item.
Court days
Some deadlines are counted in court (business) days rather than calendar days, skipping weekends and holidays; and a deadline that would land on a closed day rolls forward to the next open one. Counselera's deadline engine handles both, so a due date never falls on a day the court can't receive a filing.
D
Deposition
A deposition is questioning of a witness under oath outside the courtroom, transcribed for use in discovery and at trial. Counselera schedules depositions as calendar events with travel buffers and ties them to the matter's timeline.
Disbursement
Trust accountsA disbursement is a payment from a client's trust funds for something owed on their behalf. It reduces that client's trust balance and must never overdraw it. Counselera records each disbursement against the right client ledger and blocks one that would take the balance negative.
Discovery
Discovery is the formal pre-trial exchange of evidence between parties, through document requests, written questions, and sworn testimony. Its deadlines are strict. Counselera computes discovery cutoffs from the litigation rule-set and keeps the dependent dates in view.
Docketing
CalendarDocketing is the discipline of recording every court deadline and hearing so nothing slips. In Counselera, civil-litigation matters get their deadlines auto-computed from the filing and service dates: pick a jurisdiction rule-set — a state, the federal rules, or a specific judge's standing order — and each deadline is computed, cited to its governing rule, rolled off weekends and court holidays, and re-cascaded if a date moves. For other practice areas, the key dates you set are placed on the firm calendar so they stay in view.
E
Earned vs. unearned
A retainer is unearned when received — it's still the client's money. As the firm does the work, fees become earned and move out of trust against an invoice. Money only leaves trust after it's earned. Counselera draws down a client's trust balance only as time is billed, never ahead of the work.
Engagement letter
The engagement letter is the contract that starts the representation — defining who the client is, the scope of work, the fee arrangement, and the terms. Counselera generates it at intake and tracks signature so the relationship is documented before work begins.
Evergreen retainer
Trust accountsAn evergreen (replenishing) retainer requires the client to restore the balance once it falls below a set threshold, keeping funds available for ongoing work. Counselera flags a trust balance that drops below the firm's threshold and prompts a replenishment request.
F
Fee agreement
The fee agreement spells out how and how much the client pays; several states require certain fee arrangements (notably contingency) to be in a signed writing. Counselera records the matter's billing method and surfaces a written-fee reminder where it matters.
I
Imputed conflict
Under imputation, a conflict held by one lawyer is generally attributed to everyone in the firm, unless it's properly screened. Counselera checks conflicts at the firm level, not just the individual's, so a colleague's adverse relationship still surfaces.
Interrogatories
Interrogatories are written questions served on another party, answered in writing and under oath within a set deadline. Counselera tracks the response deadline against the discovery schedule so an answer is never late.
L
Lead
LeadsA lead is a prospective client who has made contact but not yet signed or paid. Counselera tracks leads separately from clients, scores follow-up, and converts a lead to a client once they engage.
M
Matter
MattersA matter is one discrete legal engagement — a case, a deal, a filing — for a client. One client can hold several. Counselera makes the matter the hub: time, deadlines, documents, trust, and communication all live on it.
Motion
A motion asks the court to decide an issue — to dismiss, compel discovery, or grant summary judgment — and usually carries its own filing and response deadlines. Counselera keeps motion deadlines on the docket alongside the rest of the matter's dates.
N
No-contact rule
Rule 4.2 bars contacting a represented adverse party directly about the matter — communication goes through their lawyer. Counselera records opposing counsel on the matter so it's clear who is represented before anyone reaches out.
O
Operating account
The operating account holds the firm's own funds, distinct from client money in trust. Fees move here only once earned, normally against an invoice. Counselera keeps the two ledgers separate and records each transfer from trust to operating so the trail is clean.
P
Pro hac vice
Latin for “for this occasion.” A lawyer admitted elsewhere can ask a court to appear on a single matter in a state where they don't hold a bar license, normally by associating local counsel. Counselera flags when a matter's office state isn't one of the attorney's admitted states.
Prospective client
LeadsEven a person who only consults the firm (and never engages) is a prospective client under Rule 1.18: the firm owes them confidentiality and can be conflicted out by what it learned. Counselera keeps a consult on the record so those duties — and any conflict it creates — aren't lost.
R
Realization & collection
AnalyticsRealization measures billed value against worked value; collection measures collected cash against billed value. Together they show how much of the firm's effort turns into money. Counselera tracks both and ages receivables so leakage is visible early.
Retainer
Trust accountsA retainer is money paid up front to secure the firm's services. Until the firm earns it, it's unearned and belongs in trust. Counselera captures the retainer into the matter's trust balance and draws it down as billable work is recorded.
S
Service of process
Service is the formal delivery of the summons and complaint to a defendant. It's what gives the court power over them, and most litigation deadlines run from the date service is confirmed, not from filing. Counselera anchors a matter's downstream deadlines to the served date and recomputes them all if it changes.
Standing order
Many judges publish standing orders (or “individual practices”) that tighten or add to the default rules — shorter discovery windows, extra pretrial filings, a pre-motion conference letter. Counselera's deadline library lets you pick a judge's standing order so a matter's deadlines follow that courtroom, not just the jurisdiction's baseline.
Statute of limitations
Every claim has a filing deadline set by statute. Once it passes, the claim is generally lost forever — a classic malpractice trap. Counselera tracks a matter's statute date, shouts as it enters the runway window, and surfaces it at the top of Urgent Today.
T
Three-way reconciliation
Trust accountsTrust accounting requires that the bank statement, the firm's trust ledger, and the total of individual client balances all reconcile. A gap means money is misallocated. Counselera runs the three-way check and flags any discrepancy before it becomes a violation.
Trust account
Trust accountsA trust (or IOLTA) account holds funds that belong to the client until the firm earns them. Commingling trust money with operating funds is one of the fastest routes to a bar complaint. Counselera tracks trust separately from operating, runs a three-way reconciliation, and blocks any disbursement that would overdraw a client's balance.
U
Unauthorized practice of law
UPL covers practicing in a jurisdiction where one isn't admitted, and non-lawyers (including staff) giving legal advice or signing off on legal work. Counselera flags when a matter's jurisdiction falls outside an attorney's admitted states and keeps roles distinct.
W
Work in progress
BillingWIP is the value of billable work performed and costs advanced that haven't reached an invoice yet. Letting it age erodes cash flow. Counselera shows unbilled WIP per matter and rolls it into the next invoice so nothing earned goes unbilled.
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